I. Shipping Subjects and Scope
- The shipping policy applies to all customers who place orders through the website https://npis.vn.
- We fulfill shipping requests for all customers nationwide.
II. Shipping Methods
- Goods are delivered to you through our shipping partner, Sapo Express.
- When placing an order, please fill in all the required and accurate information to facilitate the provision of goods and prompt payment processing. The minimum required information includes the recipient's name, delivery address, and contact phone number.
- Delivery time: every day of the week, except for holidays as per regulations.
- Shipping fees depend on the geographical distance, weight, and size of the package and will be specified when you add items to the cart and provide a delivery address.
III. Force Majeure Situations Causing Delivery Delays
Usually, after receiving your order information, we will process it within 24 hours and provide feedback regarding payment and delivery. Delivery times typically range from 2 to 5 days from the order confirmation date, depending on the distance or as agreed upon when placing the order. However, delivery might be delayed in some force majeure situations, such as:
- The delivery staff cannot contact the phone number you provided.
- The delivery address you provided is incorrect or hard to locate.
- A sudden increase in order volume causes delays in processing.
- The supplier delivers slower than expected, causing delays in delivery, or the shipping partner experiences delays.
IV. Payment Methods
You can choose one of the following payment methods:
- Receive the goods, then pay directly to the delivery staff.
- Transfer via bank account or e-wallet (details provided under the Payment Accounts section) and send a remittance image for us to verify before dispatching the goods.
V. Modifying or Cancelling Transactions
If your order has been confirmed by us but the goods have not yet been dispatched, you can modify or cancel the transaction by directly contacting us via the hotline numbers for prompt assistance.
